Frequent Ask Question Car2jet
How long before can i make a reservation with Car2jet?
The reservation with Car2jet can be no later than 24 hours before the check-in, otherwise we can not guarantee the availability of the cars or of the drivers. Obviously Car2jet will do its best even with reservations booked in the last 24 hours, trying in every way to ensure a quality service. Please compare the details of the flight with the data provided on the confirmation that will come from the website, in order to avoid unexpected circumstances. Reservations with Car2jet always depend on the availability of cars and drivers. The date will be confirmed by e-mail from Car2jet, after that the customer has booked.
is there any possibility of delay? How will I be informed of the time?
The Car2Jet driver will inform you about the pick up time no later than the evening before the departure.
The delay margin (before and after) of Car2jet is a maximum of 15 minutes. If the driver is not on the pick up place after 15 minutes, please contact immediately the number of Car2jet who you’ve received at the time of booking.
Do i pay more for transporting extra luggages?
The transport of luggages and one carry-on is included in the price. It’s possible to carry more luggages, but you have to let us know before the transfer if you have massive luggages with you. You may need to calculate two extra bags as a place to sit. The same thing applies to the transport of skis. In case of doubt, please contact our service.
What can I do if my flight delays? Should I tell it to Car2jet?
If your flight delays, there is no need to contact the service. Car2jet driver will follow your flight as he will know your flight number. In this way, he will know if any delay occurs. You should contact the driver if you want to cancel the transfer. After one hour waiting, the driver will leave the pick up place.
Can I make a reservation on Car2jet if I have children with me? If yes, do i have to bring the baby seat?
Car2jet service in some cases, for a fee, provide child seats for babies. But please indicate clearly at the time of booking if you need this service. The customer is responsible for the correctness of the data provided at the time of booking (age and weight of children). Seats are based on categories ranging from 9 months to 3 years (9-18 kg) and 3 to 11 years.
What should I do if the time or the date of the flight change? Do i have to inform Car2jet?
In the case that your flight is affected by a change in time or even of the date, you must notify at least 48 hours before the departure, Otherwise Car2jet can not guarantee a car or a driver. You may use our email to report a change of time or date of the flight.
How do I pay for a transfer? Do I have to pay on the website?
The transfer must be paid in cash directly to the driver. You will not pay anything till the transfer is ended.
What would happen if i cancel the reservation? Would i pay anyway?
You won’t have to pay if you will cancel your reservation within 24 hours before.
In which airports does Car2jet perform services?
Car2jet makes transfers from/to Linate Airport in Milan (city and province), Malpensa, Orio al Serio (Bergamo).